Terms & Conditions

Orbits Innovations (“Company”, “we”, “us”, or “our”) is a digital transformation company based in Mauritius. We provide technology consulting, software development, system implementation, and ongoing support services to businesses.

By using our website, contacting us, or entering into a service agreement, you confirm that you have read, understood, and agree to these Terms. If you do not agree, you must not use our website or services. If you are entering into an agreement on behalf of a business, you represent that you have authority to bind that organisation.

We provide professional technology services tailored to each client's requirements. Specific deliverables, timelines, fees, and scope are defined in individual proposals, statements of work, or service agreements (“Project Agreements”). In the event of conflict between these Terms and a signed Project Agreement, the Project Agreement prevails for that project.

Our services may include, but are not limited to:

• ERP implementation and business automation (including MoLedger ERP)
• WhatsApp Business automation and integrations
• POS and retail management systems
• E-commerce and booking platform development
• Branding, websites, and digital presence solutions
• Custom software and mobile application development
• Training, deployment, and ongoing technical support

Initial consultations may be offered at our discretion. Consultations do not create a binding obligation to proceed with a project. Proposals and quotations are valid for the period stated therein and are subject to acceptance in writing or via confirmed payment of any required deposit.

When engaging our services, you agree to:

• Provide accurate and complete information required for project delivery
• Designate a point of contact with authority to make project decisions
• Respond to requests for feedback, approvals, and materials within agreed timeframes
• Ensure you have rights to any content, data, or materials you supply to us
• Maintain appropriate backups of your data before migrations or deployments
• Use delivered systems in compliance with applicable laws and third-party platform terms

Delays caused by late client feedback or unavailable resources may affect timelines and may incur additional charges.

Fees are as specified in your Project Agreement. Unless otherwise stated, invoices are payable within the period indicated on the invoice. We may require deposits or milestone payments before commencing or continuing work.

Late payments may incur interest or suspension of services. All fees are exclusive of applicable taxes unless stated otherwise. You are responsible for any bank charges or currency conversion costs associated with your payment method.

Our materials: We retain ownership of our pre-existing tools, frameworks, methodologies, templates, and general know-how used in delivering services.

Deliverables: Upon full payment of all applicable fees, ownership of custom deliverables specified in your Project Agreement transfers to you, unless otherwise agreed. Third-party software, licences, and open-source components remain subject to their respective licence terms.

Portfolio: Unless you request otherwise in writing, we may display non-confidential project descriptions or screenshots in our portfolio and marketing materials.

Both parties agree to keep confidential any non-public business, technical, or financial information disclosed during the engagement. This obligation survives termination of the business relationship, except where disclosure is required by law or information becomes publicly available through no fault of the receiving party.

We warrant that services will be performed with reasonable skill and care consistent with industry standards. Except as expressly stated in a Project Agreement, services are provided “as is” without warranties of uninterrupted operation, fitness for a particular purpose, or error-free performance.

We are not responsible for failures caused by third-party platforms, internet connectivity, hardware not supplied by us, or modifications made by you or third parties without our authorisation.

To the maximum extent permitted by applicable law, Orbits Innovations shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities.

Our total aggregate liability arising from or related to any project or these Terms shall not exceed the total fees paid by you to us for that project in the twelve (12) months preceding the claim, or the fees paid for the specific service giving rise to the claim, whichever is lower.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Post-deployment support, maintenance, and updates are provided according to the terms of your Project Agreement or a separate support plan. Unless otherwise agreed, support does not include changes in scope, new features, or issues arising from unauthorised modifications or third-party service outages.

Either party may terminate a Project Agreement according to its terms. We may suspend or terminate services immediately if you breach these Terms, fail to pay invoices, or engage in abusive or unlawful conduct toward our team.

Upon termination, you remain liable for fees for work completed up to the termination date. Provisions relating to confidentiality, intellectual property, limitation of liability, and payment survive termination.

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorised access to our systems or networks
• Transmit malware, spam, or harmful code
• Scrape, copy, or reproduce content without our written permission
• Misrepresent your identity or affiliation

Website content is provided for general information only and does not constitute professional advice. We may modify or discontinue website content at any time without notice.

Our solutions may integrate with third-party services (e.g. WhatsApp, payment gateways, cloud providers). Your use of those services is governed by their respective terms and privacy policies. We are not responsible for third-party service availability, pricing changes, or policy updates.

These Terms are governed by the laws of the Republic of Mauritius, without regard to conflict of law principles. Any dispute arising from these Terms or our services shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Mauritius.

We may revise these Terms at any time by posting an updated version on our website. The “Last updated” date will indicate when changes were made. Continued use of our website or services after changes constitutes acceptance of the revised Terms.

For questions regarding these Terms, contact:

Orbits Innovations
Email: orbitsinnovations@gmail.com
WhatsApp / Phone: +230 58355940
Location: Mauritius