Privacy Policy

We may collect the following types of information:

• Contact information — name, email address, phone number, WhatsApp number, company name, and job title when you contact us or request a consultation.
• Business information — details about your business, project requirements, and operational needs that you voluntarily provide during consultations or project engagements.
• Communication records — messages sent via email, WhatsApp, contact forms, or other channels when you interact with us.
• Technical data — IP address, browser type, device information, pages visited, and usage data collected automatically through cookies and analytics tools when you browse our website.
• Payment and billing information — where applicable, invoicing details and payment records related to services we provide. We do not store full credit card numbers on our servers.

We use collected information to:

• Respond to inquiries and provide consultations
• Deliver, configure, and support our products and services
• Prepare proposals, agreements, and project documentation
• Send service-related communications, updates, and support responses
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our agreements
• Protect against fraud, abuse, and security incidents

We do not sell your personal information to third parties.

We process personal data based on:

• Your consent when you contact us or subscribe to communications
• Performance of a contract when you engage our services
• Legitimate interests in operating and improving our business
• Compliance with applicable laws and regulations in Mauritius and other relevant jurisdictions

We may share information with:

• Service providers — hosting providers, analytics platforms, payment processors, and communication tools that assist us in operating our business, subject to confidentiality obligations.
• Integration partners — third-party platforms (e.g. WhatsApp Business API, payment gateways, cloud providers) when required to deliver solutions you have requested.
• Legal authorities — when required by law, court order, or to protect our rights and safety.

We require third parties to handle data securely and only for specified purposes.

We retain personal information only as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Consultation enquiries are typically retained for up to 24 months unless a business relationship is established. Client project data is retained according to contractual terms and applicable law.

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include access controls, secure hosting environments, and encrypted communications where applicable. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website may use cookies and similar technologies to analyse traffic and improve user experience. You can control cookies through your browser settings. Disabling cookies may affect certain website functionality. We may use services such as Vercel Analytics to understand how visitors use our site in aggregate form.

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Object to or restrict certain processing activities
• Withdraw consent where processing is consent-based
• Lodge a complaint with a relevant data protection authority

To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.

Your information may be processed or stored in Mauritius or in countries where our service providers operate. Where data is transferred internationally, we take steps to ensure appropriate safeguards are in place consistent with applicable data protection standards.

Our services are directed at businesses and professionals. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have collected such information, please contact us so we can delete it promptly.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Material changes will be communicated where appropriate. Continued use of our website or services after changes constitutes acceptance of the updated policy.

For privacy-related questions or requests, contact:

Orbits Innovations
Email: orbitsinnovations@gmail.com
WhatsApp / Phone: +230 58355940
Location: Mauritius